Quality & NCRs
3 NCRs open · Quality Manual rev 14 current · 3 equipment checks due in 21 days · 2 authorised release signatories.
Non-conformance reports · drag to move; closing needs a corrective action
Open1
Supplier CoC missing – Oracal 951 red lot ORA31B7712
MinorSupplier
John Giavitto · raised 02 Oct 2026
Investigating1
Laminate silvering on exterior markings
MinorInternal
Mark Newman · raised 05 Oct 2026 · J-26-1069
Corrective action1
Seat row numbers – wrong font weight
MajorCustomer complaint
Jordan Handicott · raised 19 Sept 2026 · Virgin Australia Airlines Pty Ltd
Closed3
Ownership plate engraving depth
MajorInternal
Daniel Burton · raised 10 July 2026 · Regional Express Pty Ltd
NCR register
| NCR | Title | Source | Severity | Status | Root cause / action | Owner | Raised | |
|---|---|---|---|---|---|---|---|---|
| NCR-26-018J-26-1069 | Laminate silvering on exterior markingsSilvering visible under 8519 on three NO STEP decals after lamination. Pulled before inspection. | Internal | Minor | Investigating | Cause: Laminator nip pressure low after roller change. | Mark Newman | 05 Oct 2026 | |
| NCR-26-017 | Supplier CoC missing – Oracal 951 red lot ORA31B7712Roll received without supplier certificate of conformance. Quarantined in goods-in. | Supplier | Minor | Open | John Giavitto | 02 Oct 2026 | | |
| NCR-26-016 | Seat row numbers – wrong font weightCustomer reported row numbers on VH-VUJ printed in regular weight instead of bold. Drawing rev B called up bold. | Customer complaintVirgin Australia Airlines Pty Ltd | Major | Corrective action | Cause: Artwork file pulled from rev A archive, not current rev B.Action: Drawing archive now locked to current revision; superseded revisions read-only. Reprint shipped no charge. | Jordan Handicott | 19 Sept 2026 | |
| NCR-26-015 | Photoluminescent film below luminance specIncoming luminance check on Jalite lot below 10-minute value. Returned to supplier. | Supplier | Major | Closed | Cause: Supplier storage exposure.Action: Goods-in luminance check added to receiving procedure QP-07. | John Giavitto | 25 Aug 2026closed 08 Sept 2026 | |
| NCR-26-014 | Calibration overdue – steel rule SR-03Internal audit found steel rule SR-03 one week past calibration due. | Audit | Minor | Closed | Cause: Calibration register not reviewed during leave period.Action: Register now alerts on the dashboard 14 days before due. | Mark Newman | 06 Aug 2026closed 11 Aug 2026 | |
| NCR-26-013 | Ownership plate engraving depthEngraving depth below 0.1 mm on two plates — legibility after fire test in question. | InternalRegional Express Pty Ltd | Major | Closed | Cause: Laser power profile not updated for new 316 supplier.Action: Laser profile per material lot; first-off depth check recorded on traveller. | Daniel Burton | 10 July 2026closed 23 July 2026 | |
Quality Manual revisions
-
Revision 14 Current
Issued 17 Nov 2025 · CASA accepted 02 Dec 2025Added photoluminescent goods-in luminance check (QP-07); drawing archive locked to current revision; digital traveller sign-off.
Approved by Noémi Storme
-
Revision 13
Issued 05 Aug 2024 · CASA accepted 21 Aug 2024Updated release certificate procedure for CASA Form 1; supplier approval review cycle 12 months.
Approved by Noémi Storme
-
Revision 12
Issued 14 Mar 2023 · CASA accepted 03 Apr 2023Re-issue following CASA audit; added FAR 25.853 material register.
Approved by Noémi Storme
Authorised release signatories
-
John Giavitto
Quality Advisor
IFG-QA-0147 releases in 90 days
-
Daniel Burton
Aircraft Graphics Specialist · Quality Advisor
IFG-QA-0236 releases in 90 days
Only these people can sign a CASA Form 1 or Certificate of Conformity on final inspection.
Equipment & calibration
| ID | Equipment | Location | Check | Last | Next due | |
|---|---|---|---|---|---|---|
| EQ-03 | Roland TrueVIS VG3-640Solvent printer · ZEF6113 | Ground floor – print room | Service | 30 June 2026 | 28 Sept 2026 Overdue | |
| EQ-07 | X-Rite i1Pro 3 spectrophotometerMeasuring · i1P3-118804 | QA bench | Calibration | 23 Oct 2025 | 20 Oct 2026 Due soon | |
| EQ-02 | Mimaki UJF-7151 plus IIUV flatbed · UJF7-2A00981 | Ground floor – print room | Colour profile | 25 July 2026 | 23 Oct 2026 Due soon | |
| EQ-01 | Mimaki UCJV300-160UV printer · UCJV3-0K21447 | Ground floor – print room | Colour profile | 29 Aug 2026 | 27 Nov 2026 OK | |
| EQ-06 | Kala Mistral 1600Laminator · KM16-5541 | Ground floor – finishing | Service | 05 Oct 2026 | 03 Jan 2027 OK | |
| EQ-04 | Graphtec FC9000-160Plotter · FC9-160-31882 | Ground floor – finishing | Service | 08 Sept 2026 | 07 Mar 2027 OK | |
| EQ-05 | Trotec Speedy 400Laser engraver · S400-77812 | Level 1 – plates | Service | 18 Sept 2026 | 17 Mar 2027 OK | |
| EQ-09 | Digital vernier 150 mm (VC-01)Measuring · VC-01 | QA bench | Calibration | 22 Mar 2026 | 22 Mar 2027 OK | |
| EQ-08 | Steel rule 1000 mm (SR-03)Measuring · SR-03 | QA bench | Calibration | 11 Aug 2026 | 11 Aug 2027 OK | |
Certificates register · latest 50
Every CASA Form 1 and CoC issued| Certificate | Type | Customer | Job / PO | Signed by | QM rev | Signed |
|---|---|---|---|---|---|---|
| F1-26-0453 | CASA Form 1 | Jetstar Airways Pty Ltd | J-26-1051JQ-PO-77707 | John Giavitto IFG-QA-01 | 14 | 08 Oct, 3:57am |
| COC-26-0426 | Certificate of Conformity | Royal Flying Doctor Service – South Eastern Section | J-26-1081RFDSP70140 | John Giavitto IFG-QA-01 | 14 | 08 Oct, 3:38am |
| COC-26-0423 | Certificate of Conformity | Department of Defence – CASG | J-26-1040DEF-PO-64206 | Daniel Burton IFG-QA-02 | 14 | 08 Oct, 3:32am |
| F1-26-0454 | CASA Form 1 | Sharp Airlines Pty Ltd | J-26-1080SHP93832 | John Giavitto IFG-QA-01 | 14 | 08 Oct, 3:21am |
| F1-26-0452 | CASA Form 1 | Virgin Australia Airlines Pty Ltd | J-26-1050VA-PO-73457 | John Giavitto IFG-QA-01 | 14 | 08 Oct, 3:20am |
| F1-26-0451 | CASA Form 1 | Memco Aviation Services | J-26-1048MEMCOPO82643 | John Giavitto IFG-QA-01 | 14 | 08 Oct, 3:18am |
| F1-26-0449 | CASA Form 1 | Westpac Rescue Helicopter Service | J-26-1046WRHSP62644 | John Giavitto IFG-QA-01 | 14 | 08 Oct, 3:13am |
| COC-26-0424 | Certificate of Conformity | Boeing Defence Australia | J-26-1049BDAP84951 | Daniel Burton IFG-QA-02 | 14 | 08 Oct, 3:07am |
| F1-26-0450 | CASA Form 1 | Jetstar Airways Pty Ltd | J-26-1047JQP90319 | John Giavitto IFG-QA-01 | 14 | 08 Oct, 3:06am |
| F1-26-0445 | CASA Form 1 | Westpac Rescue Helicopter Service | J-26-1042WRHSP82118 | John Giavitto IFG-QA-01 | 14 | 08 Oct, 3:04am |
| F1-26-0448 | CASA Form 1 | Air Niugini Limited | J-26-1045PXPO51800 | Daniel Burton IFG-QA-02 | 14 | 08 Oct, 3:01am |
| F1-26-0447 | CASA Form 1 | Air Niugini Limited | J-26-1044PX450018751 | Daniel Burton IFG-QA-02 | 14 | 07 Oct, 3:21am |
| COC-26-0425 | Certificate of Conformity | Department of Defence – CASG | J-26-1079DEFPO55470 | John Giavitto IFG-QA-01 | 14 | 06 Oct, 3:06am |
| F1-26-0446 | CASA Form 1 | Westpac Rescue Helicopter Service | J-26-1043WRHS-PO-19916 | Daniel Burton IFG-QA-02 | 14 | 05 Oct, 3:27am |
| COC-26-0421 | Certificate of Conformity | Royal Flying Doctor Service – South Eastern Section | J-26-1037RFDSP37962 | John Giavitto IFG-QA-01 | 14 | 05 Oct, 3:00am |
| F1-26-0457 | CASA Form 1 | Jetstar Airways Pty Ltd | J-26-1090JQPO23562 | Daniel Burton IFG-QA-02 | 14 | 05 Oct, 3:00am |
| F1-26-0443 | CASA Form 1 | Link Airways (FlyPelican) | J-26-1038LNK-PO-75371 | Daniel Burton IFG-QA-02 | 14 | 29 Sept, 3:53am |
| F1-26-0442 | CASA Form 1 | Jet Aviation Australia Pty Ltd | J-26-1036JETAV-PO-57288 | Daniel Burton IFG-QA-02 | 14 | 29 Sept, 3:44am |
| F1-26-0441 | CASA Form 1 | Virgin Australia Airlines Pty Ltd | J-26-1034VA-PO-20263 | John Giavitto IFG-QA-01 | 14 | 28 Sept, 3:45am |
| COC-26-0427 | Certificate of Conformity | Boeing Defence Australia | J-26-1088BDA450086269 | John Giavitto IFG-QA-01 | 14 | 28 Sept, 3:26am |
| F1-26-0444 | CASA Form 1 | Jetstar Airways Pty Ltd | J-26-1041JQ450031415 | John Giavitto IFG-QA-01 | 14 | 25 Sept, 3:48am |
| F1-26-0438 | CASA Form 1 | Virgin Australia Airlines Pty Ltd | J-26-1030VA450021714 | John Giavitto IFG-QA-01 | 14 | 24 Sept, 3:33am |
| F1-26-0439 | CASA Form 1 | Westpac Rescue Helicopter Service | J-26-1031WRHS450032150 | John Giavitto IFG-QA-01 | 14 | 24 Sept, 3:20am |
| COC-26-0422 | Certificate of Conformity | Royal Flying Doctor Service – Central Operations | J-26-1039RFDS450087011 | John Giavitto IFG-QA-01 | 14 | 24 Sept, 3:20am |
| COC-26-0418 | Certificate of Conformity | Airbus Australia Pacific Ltd | J-26-1026AAPPO84768 | Daniel Burton IFG-QA-02 | 14 | 23 Sept, 3:44am |
| F1-26-0434 | CASA Form 1 | Regional Express Pty Ltd | J-26-1024ZL-PO-40518 | Daniel Burton IFG-QA-02 | 14 | 22 Sept, 3:40am |
| F1-26-0436 | CASA Form 1 | Link Airways (FlyPelican) | J-26-1028LNK450031773 | John Giavitto IFG-QA-01 | 14 | 21 Sept, 3:54am |
| COC-26-0420 | Certificate of Conformity | Royal Flying Doctor Service – South Eastern Section | J-26-1035RFDSP64277 | Daniel Burton IFG-QA-02 | 14 | 21 Sept, 3:42am |
| F1-26-0437 | CASA Form 1 | Jetstar Airways Pty Ltd | J-26-1029JQ450037729 | John Giavitto IFG-QA-01 | 14 | 21 Sept, 3:19am |
| F1-26-0440 | CASA Form 1 | Jet Aviation Australia Pty Ltd | J-26-1033JETAV450038786 | Daniel Burton IFG-QA-02 | 14 | 18 Sept, 3:49am |
| COC-26-0417 | Certificate of Conformity | Boeing Defence Australia | J-26-1025BDAP98360 | Daniel Burton IFG-QA-02 | 14 | 18 Sept, 3:31am |
| F1-26-0432 | CASA Form 1 | Alliance Airlines Pty Ltd | J-26-1022QQPO73730 | John Giavitto IFG-QA-01 | 14 | 17 Sept, 3:59am |
| COC-26-0419 | Certificate of Conformity | Royal Flying Doctor Service – Central Operations | J-26-1032RFDS-PO-40155 | John Giavitto IFG-QA-01 | 14 | 15 Sept, 3:39am |
| F1-26-0456 | CASA Form 1 | Virgin Australia Airlines Pty Ltd | J-26-1087VAPO99832 | Daniel Burton IFG-QA-02 | 14 | 15 Sept, 3:26am |
| F1-26-0431 | CASA Form 1 | Bombardier Aerospace (Australia) | J-26-1019BBDP18167 | John Giavitto IFG-QA-01 | 14 | 11 Sept, 3:18am |
| F1-26-0455 | CASA Form 1 | Memco Aviation Services | J-26-1086MEMCOP59189 | Daniel Burton IFG-QA-02 | 14 | 10 Sept, 3:57am |
| F1-26-0435 | CASA Form 1 | Nauru Airlines | J-26-1027ON-PO-33644 | Daniel Burton IFG-QA-02 | 14 | 10 Sept, 3:31am |
| COC-26-0415 | Certificate of Conformity | Northrop Grumman Australia Pty Ltd | J-26-1020NGAPO39516 | John Giavitto IFG-QA-01 | 14 | 10 Sept, 3:11am |
| F1-26-0425 | CASA Form 1 | Memco Aviation Services | J-26-1013MEMCO-PO-81478 | John Giavitto IFG-QA-01 | 14 | 07 Sept, 3:24am |
| F1-26-0433 | CASA Form 1 | Jetstar Airways Pty Ltd | J-26-1023JQ450010659 | John Giavitto IFG-QA-01 | 14 | 04 Sept, 3:56am |
| COC-26-0416 | Certificate of Conformity | Royal Flying Doctor Service – South Eastern Section | J-26-1021RFDSPO45788 | Daniel Burton IFG-QA-02 | 14 | 04 Sept, 3:33am |
| F1-26-0427 | CASA Form 1 | Virgin Australia Airlines Pty Ltd | J-26-1015VAPO12509 | John Giavitto IFG-QA-01 | 14 | 03 Sept, 3:46am |
| F1-26-0428 | CASA Form 1 | Jet Aviation Australia Pty Ltd | J-26-1016JETAV-PO-99965 | John Giavitto IFG-QA-01 | 14 | 02 Sept, 3:52am |
| F1-26-0423 | CASA Form 1 | Corporate Air (Canberra) | J-26-1011CA-PO-29659 | John Giavitto IFG-QA-01 | 14 | 27 Aug, 3:38am |
| F1-26-0426 | CASA Form 1 | Bombardier Aerospace (Australia) | J-26-1014BBD450043351 | John Giavitto IFG-QA-01 | 14 | 27 Aug, 3:20am |
| F1-26-0429 | CASA Form 1 | Jetstar Airways Pty Ltd | J-26-1017JQP16631 | Daniel Burton IFG-QA-02 | 14 | 26 Aug, 3:19am |
| F1-26-0417 | CASA Form 1 | Virgin Australia Airlines Pty Ltd | J-26-1005VAP99547 | Daniel Burton IFG-QA-02 | 14 | 26 Aug, 3:02am |
| F1-26-0424 | CASA Form 1 | Nauru Airlines | J-26-1012ONPO37071 | John Giavitto IFG-QA-01 | 14 | 25 Aug, 3:51am |
| F1-26-0430 | CASA Form 1 | Corporate Air (Canberra) | J-26-1018CA450090034 | John Giavitto IFG-QA-01 | 14 | 25 Aug, 3:33am |
| F1-26-0421 | CASA Form 1 | Regional Express Pty Ltd | J-26-1009ZLPO37397 | John Giavitto IFG-QA-01 | 14 | 24 Aug, 3:59am |